How do I request support?

Email support@recruiterweb.co.uk. We respond by email first, and if it's quicker, we arrange a call or screen-share session.

Do you charge extra for support requests or training?

No. Support and training are included and unlimited across all plans. Work outside standard support such as new feature development is scoped and agreed separately in advance.

Do you offer phone support or screen sharing?

Yes. If email isn't the best way to resolve something, you can request a call or screen-share meeting during the support process and we'll book it in.

Client Support & Maintenance

Q: What types of issues do you help with?

How-to questions, admin usage, content updates, troubleshooting, and platform-related issues. If something is best solved through training, we point you to the right guide or video and improve our resources if anything is unclear.

All plans include unlimited support and training, plus ongoing platform maintenance to keep your recruitment website secure, fast, and compatible as browsers and infrastructure change.

Recruitment Websites built

Team Members

5 Star Google Reviews

AI & SEO-ready platform

Founded In

Unlimited Support

Unlimited client support and training

If you need help, you can ask. Support is included across all plans, and we’ll guide you to the quickest solution, whether that’s a direct fix, a step-by-step guide, or a short call to walk through it.

Our founder is notified of every support request and reviews any escalations. The team confirms when issues are resolved and logs lessons learned to continuously improve our support for clients.

Want to see how support works before you commit?

Book a quick demo, and we’ll show you the admin area, Design Studio, and how support/training is delivered day to day.

Included in your monthly fee:

Ongoing use of the RecruiterWEB website CMS platform.

Annual website security certificate (SSL).

Cyber security maintenance and updates to our code and servers.

Routine maintenance of the RecruiterWEB platform code.

Compatibility maintenance for browser updates (to keep the site working across devices).

Operating system and server-level updates that keep your site stable and secure.

Hosting, server space, and bandwidth.

Maintenance of the server environment.

Maintenance of email notifications (contact forms, job applications, system emails).

Google & Bing for Jobs API integrations.

Example Training Video.

► Click for video

Support process

Our team will review the request and respond as follows:

To request support, email support@recruiterweb.co.uk in the first instance. support@recruiterweb.co.uk

01/

Answer by email.

02/

Send a training guide if it is a training issue covered by one.

03/

Send an updated training guide if any components or advice are missing.

04/

Direct the user to the video training guides built into the site admin if the issue is covered by one of them.

05/

Update the video and send a replacement video if the video mentioned in point four is missing the information you need.

06/

Have the account manager take over the support from our support department.

07/

Have the account manager call the client.

08/

Book an online meeting between the client and the account manager.

09/

Book an online meeting between the client, the account manager and a member of our tech support team.

10/

At any point, if the client feels better able to handle support outside email, they can request a call or screen-sharing meeting during the support process.

11/

Support is unlimited for all customers.

12/

This is our standard support plan. If this does not work for a user or they’re unable to use the technology, outsourced support is available.

Optional Paid Services

We can help you with On-Page SEO.

Boost your site's authority with Off-page SEO.

An evolving Technical SEO plan to improve your site as the Technical SEO standard moves on. Typically, the service is £100 + VAT per month.

99.9% of people can fully manage one of our sites themselves, but in the rare instance you want it done for you, we can offer that service. Typically, the service is £100 + VAT per month.

Get a Demo

Talk to a Recruitment Website Specialist

If you’re tired of rebuilding, replatforming, or being boxed in by your website provider, it’s time for something built properly. Use the link below. Or you can:

Call 01223 655278
Email darren@recruiterweb.co.uk
Connect on LinkedIn

Request Demo

FAQs

Your monthly fee includes unlimited support and training, hosting, security updates, platform maintenance, browser compatibility maintenance, server maintenance, and Google for Jobs API integration.

Email support@recruiterweb.co.uk. We’ll respond by email first, and if it’s quicker, we can arrange a call or screen-share session.

No. Support and training are included and unlimited across all plans. If you ever request work outside standard support (for example, new feature development), we’ll scope and agree it separately in advance.

We help with “how-to” questions, admin usage, content updates, troubleshooting, and platform-related issues. If something is best solved through training, we’ll point you to the right guide or video (and improve our resources if something is unclear).

Yes. If email isn’t the best way to resolve something, you can request a call or a screen-share meeting during the support process, and we’ll book it in.